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FAQS

PRODUCT INFO & AVAILABILITY

 WHAT BRAND OF SHIRTS DO YOU USE? 

All of our designs are printed on American Apparel, Bella Canvas, Next Level, Rabbit Skins, Hanes, Gildan, Jerzees, Monag, Kavio and other like brands

CUSTOM ORDERS

HOW DO I PLACE A CUSTOM ORDER?

Contact us for custom orders. All custom orders will be confirmed by a proof image. Once that image is confirmed, then will that image be applied to the item purchased. Please be sure all spelling is correct as we do not offer refunds or exchanges on custom orders. (We will only use the confirmed design, if the design is missing info, please contact us to fix the design so we can send out the correct proof of design to be confirmed for printing.)

SHIPPING & DELIVERY INFO

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide! International buyers will be responsible for any additional shipping fees, customs fees, duty or taxes, etc. Please remember that you may see a different amount charged on your statement which will be due to your country's exchange rate.

WHAT SHIPPING METHODS ARE AVAILABLE?

All packages are shipped Standard USPS unless other arrangements are made PRIOR to placing your order.

HOW LONG WILL MY ORDER TAKE TO PROCESS?

Everything that we carry is handmade and made to order. Please allow 3-5 business days for your order to process before it is shipped.

WHEN WILL MY ORDER SHIP?

All orders will be shipped within 3-5 business days of receiving payment. However, it may take up to 14 business days depending on what we have in stock. We do not ship on weekends, US holidays or holidays observed by the US Postal Service, such as President's Day, Martin Luther King Day, etc. If there are multiple items in your order, please note that some may ship separately.

HOW QUICKLY WILL I RECEIVE MY ORDER AFTER SHIPMENT?

Standard shipping generally takes an additional 3-5 business days, but can take longer during busy holiday seasons. International shipping can take anywhere from 2-6 weeks and will depend on your location, postal service and the amount of time your package takes to get through your customs department. In most cases, international packages are delivered in 2-3 weeks. 

ORDER CHANGES

CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?

Once your order is placed, it is sent directly to our fulfillment team. They immediately order the clothing needed to fulfill your order. Because of this, we will charge a 20% restocking fee on cancelled items. You may cancel an open order by contacting us BEFORE it has been printed (within 24hrs of purchasing). You will receive a refund minus a 20% restocking fee for each item that is cancelled from your order. If your order has already been printed and/or shipped, you will NOT be able to cancel it. You will have to wait to receive your item(s) in the mail at which time, you may return for a refund minus the restocking fee.

If you need to make changes to an open order, please contact us immediately to let us know. If your item(s) has not been printed/shipped, we will be able to update certain details for you. If your item(s) have already been printed and/or shipped, we will NOT be able to make changes of any kind.

MY ORDER HAS ALREADY SHIPPED. CAN I CHANGE THE DELIVERY ADDRESS?

We cannot change the shipping address for orders that have already gone out and the US Postal Service is not able to change delivery addresses once an order is shipped. If a package is returned to us after shipping to a wrong address, we can reship at the buyer's expense.

DO YOU OFFER RETURNS AND/OR EXCHANGES?

EXCHANGES

We do NOT offer exchanges on any item. ALL orders will be final unless there is an issue due to our mistake. Each order is processed in the order it is received and we do not allow exchanges as each item is purchased strictly for your order and your order only.

RETURNS

All sales are FINAL due to all items being processed at the time of ordering. If there is an issue with your order due to the design or apparel item, please contact us within 24hrs of receiving your order. If you contact us after 24hrs of receiving your order we will not be able to replace the item/s within your order.

    FAULTY ITEM RETURNS

    • If an item is faulty (see definition below) or an error is made on our part, we will take corrective action. You MUST contact us within 24hrs of receiving your order to ensure accuracy that the damage was before being worn several times and washed. This may include refunding the purchase price and shipping charges or providing a replacement product and a pre-paid shipping label for the incorrect item.
    • *Faulty or damaged items include: unraveled seams and/or holes that are present BEFORE being washed.  Please check the item before washing as we do not accept returned shirts that have been laundered. Design has been damaged.

    • *CUSTOM Orders are NOT eligible for return or exchange due to the personal nature of the items. Custom orders are confirmed by a proof image. The order will be made using the confirmation of the proof image and how it is designed at the time of confirmation. Please be sure all designs in the proof are EXACTLY how you wish the image to appear on the item you are purchasing.

    Care/Wash Intructions:

    •  Wash inside out and in cool water. Dry on low and iron inside out.

     

    • The purchase of SALE items are FINAL. We do NOT accept returns or exchanges for any item purchased under the "Sale" section of our website.